What countries does TERHIRE ship to?

TERHIRE currently ships to all provinces in Canada and the United States. Regrettably, international shipping beyond Canada and the U.S. is not available at this time. We hope to expand our shipping services globally soon.

How long does SHIPPING take?

Your order will be dispatched from Ajax, Ontario, within 1-2 business days of placement, with a shipping confirmation email sent upon shipment.

Standard shipping, handled through Canada Post Expedited Parcel, typically takes 3-4 business days within Ontario and 5-6 days for other provinces. It's important to note that the provided shipping times are estimates, and the actual duration may vary. The variability depends on Canada Post, potentially resulting in a shorter or longer delivery time frame.

Can I CHANGE my shipping address after PLACING an order?

To update your shipping address, reach out to us at support@terhire.com with your order number before receiving a shipping confirmation email, and we'll assist you promptly. Once a shipping confirmation email is received, the order has been fulfilled and is en route to the address provided during checkout, making address changes no longer possible.

Delayed delivery

For deliveries within Canada, please allow up to 14 business days, and for shipments to the US, allow up to 20 business days. If your order hasn't arrived within this time frame, kindly email us at support@terhire.com with your order number for assistance.

Please note that if a package is lost due to an incorrect address provided during checkout we regret that we are unable to refund or resend the order.

Incomplete or damaged products

If you've received a product that's incomplete or damaged, don't hesitate to reach out to us at support@terhire.com right away. It's crucial to report any issues within 5 working days from the date of delivery. Unfortunately, any concerns reported after this period won't be considered valid, except in extraordinary cases. Your satisfaction is our priority, and we're here to assist you promptly.

Customer unavailability for delivery

Kindly be advised that if a customer, despite prior notification by the courier, is unavailable to receive the package, Terhire will not assume responsibility for replacement costs of any temperature-sensitive items that may incur damage due to the subsequent delay in reaching the customer.

Refunds and exchange

For hygiene reasons, we regret that we are unable to process exchanges or returns for non-faulty items. Please be aware that refunds will not be issued after the order has been placed and shipped out. This policy strictly applies within a 12-hour time frame after order placement. Any refund inquiries beyond this period will not be considered. We appreciate your careful consideration before making a purchase.

Order changes and modification

All order modifications must be requested within the initial 12 hours of placing an order, as our commitment to swift shipping results in immediate order processing upon placement. Please send modification requests to our email at support@terhire, specifying the purchased items and the desired changes. We appreciate your cooperation.